T&Cs (We wish it stood for ‘Tea & Cakes’)

1. This Website – General Information

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

All trademarks reproduced in this website which are not the property of, or licensed to the owner are acknowledged.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these websites and we have no responsibility for the content of these linked websites.

You may not create a link to this website from another website or document without the prior written consent of The Porch Fairies.

Please read these terms and conditions carefully before ordering any products from our site. You should understand that by continuing to browse and use this website, or by ordering any of our products, you agree to be bound by these terms and conditions. It is advisable to print a copy of these terms and conditions for future reference.

If you accept our terms and conditions, please check the box when prompted. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.

The terms “The Porch Fairies”, “Porch Fairies”, “us” or “we” refer to the owners of this website, and the term “you” refers to you, the user or browser of this website.

2. About Us

The Porch Fairies is a limited company registered in England, no. 9854065 with its registered office at 1 Bathurst Road, Norwich, Norfolk, NR2 2PP.

In the event of any required communication, please use the following email address: nick@theporchfairies.co.uk as the main method of contact.

3. About You

By placing an order through our site, you confirm that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.

4. The Contract

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that payment has been authorised and detailing product availability (see point 6 below).

5. Consumer Rights

If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the product(s). In this case, you will receive a full refund of the price paid for the products in accordance with our refund policy (set out in point 7 below).

To cancel a contract, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. Please note that you have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may be able to claim compensation from you.

Nothing in this provision affects your statutory rights, set out in point 7 below.

6. Price and Payment

The prices of all products are as quoted on this website, except in the case of obvious error. Prices include VAT and are also quoted in GB Pounds Sterling. Prices are liable to change at any time, but changes will not affect orders in respect of those for which we have accepted full payment and acknowledged.

The prices exclude delivery costs which may be added to the total amount, but are made clear by product prior to purchase.

Delivery prices are quoted initially in GB Pounds Sterling but charges for other destinations are available by selecting the appropriate region at checkout. You will be responsible for paying these delivery charges. Please also see point 9 below regarding import duties.

Currently we accept payments via the Paypal payment processing system, which allows payment via all major debit and credit cards without the need necessarily for a Paypal account. We also accept payments via the Stripe payment processing system, which also accepts all major debit and credit cards and does not require an account to be set up.

7. Our Refund Policy

If you return a product to us:

(a) because you have cancelled the contract between us within the seven-day period (see point 5 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us, or

(b) because the product is defective, we will examine the returned product and will notify you of your refund via email within 7 days. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Any purchase returned, other than for defective reasons, should be in a perfect, resale-able condition when it arrives back with us.

The Porch Fairies Ltd reserves the right to offer a refund in the form of a credit note or code in respect of a personalised illustration, if all other efforts have been exhausted.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We strongly recommend that you obtain some proof of posting for the return of any product.

8. Our Liability

Your use of any materials or information on this website is entirely at your own risk, for which we shall not be liable. It should be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

However, we warrant to you that any product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of its kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability with regard to personal injury caused by our negligence, by fraud or fraudulent misrepresentation by us, any deliberate breaches of these terms & conditions by us that would entitle you to terminate the agreement between us, or for any matter for which it would be illegal for us to exclude or attempt to exclude.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to such things as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, or loss of data. We are also not responsible for personal injury which occurs as a result of misuse, deliberate or implied.

9. Import Duty

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

10. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Our Right To Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time in order (for example) to reflect changes in market conditions, technology, payment methods, relevant laws and regulatory requirements.

Your purchase will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you an email acceptance (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

12. Law and Jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

13. Wholesale / Trade Customers

Once your trade account on this website has been approved you must log in to qualify for wholesale pricing. A minimum order of £100 (ex-VAT) is required to qualify for carriage paid.

Pricing throughout the online shop for wholesale customers will be displayed excluding VAT, which will be added in the cart and checkout.